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We value complaints from our customers as it gives us an opportunity to put things right when things go wrong. 

Complaints help us to improve our service to you as we won’t always get everything right all the time (although we will try our best!)

We have adopted a complaints procedure that allows us to monitor our performance.  If you wish to make a complaint, please put your complaint in writing to us and we will investigate this and inform you of the outcome and our decision.

If you remain dissatisfied then you can contact the Scottish Public Services Ombudsman.

The Regulators page relating to complaints may also be of interest. There is useful information here about taking your complaint further (after you have tried our Complaints Procedure) and also a link to the SPSO website.

You can find a copy of our complaints policy here.