Complaints

We value complaints from our customers as it gives us an opportunity to put things right when things go wrong. 

Complaints help us to improve our service to you as we won’t always get everything right all the time (although we will try our best!)

We have adopted a complaints procedure that allows us to monitor our performance.  If you wish to make a complaint can do this by phoning,  emailing or writing to us or you can complete our online complaints form below.  We will investigate your complaint and inform you of the outcome and our decision.

You may wish to read the Scottish Housing Regulator’s Complaints and Serious Concerns leaflet if you want further information on making a complaint. The Regulators page relating to complaints may also be of interest.

If you remain dissatisfied then you can contact the Scottish Public Services Ombudsman.

You can find a copy of our complaints policy here.

Our Whistleblowing policy can be viewed here.

Privacy Policy

Information on how we handle and use your personal information that you provide to us can be found within our Privacy Policy.